Receiving and Inspecting Your Flooring

Properly receiving and inspecting your new commercial flooring is crucial to ensuring project success and satisfaction. At Matter, we’re committed to delivering quality products, but issues can occasionally arise during shipping. This guide walks you through the essential steps to check your flooring order and address any concerns promptly and efficiently.

Prepare for Delivery

Before delivery, ensure your site is ready to receive the material. Designate a clean, dry area for storage. Communicate with your project manager about timing, site access, and any special handling needs. This preparation helps prevent delays or damage, ensuring a seamless flooring installation process.

Receiving Your Shipment

1. Carefully inspect all flooring packages upon arrival for visible damage, tears, or watermarks.
2. Verify item labels, quantities, and product codes against your order and packing slip.
3. Document any damage immediately with photos and note it with the delivery driver before signing.
4. If significant damage is present, refuse delivery for the affected materials and notify Matter surfaces support.

What to Do If Issues Arise

• Contact Matter Customer Service immediately at the provided support number or email.
• Submit detailed photos and descriptions for a swift resolution.
• Keep all packaging until your claim is resolved.

Tips for a Smooth Experience

• Schedule deliveries when key staff can be on site to confirm receipt.
• Have paperwork ready for easy reference and verification.
• Regularly update your project manager with any delivery or site changes.

Conclusion

Receiving and inspecting your flooring order from Matter ensures you get the quality you expect. Prompt action upon delivery helps resolve any challenges quickly, so your project can proceed smoothly. For support or questions, contact Matter’s customer service team—we’re here to guide you every step of the way.