Can I check the status or delivery time of my order?

At Matter, keeping you informed about your commercial flooring order is a top priority. We offer multiple ways to check your order status or delivery timeframe, ensuring a seamless experience from purchase to delivery. Whether you prefer to self-serve online or connect with our dedicated support specialists, here’s how to stay updated.

Log Into Your Account to Check Order Status

1. Visit mattersurfaces.com and click on the Account Login link in the top menu.
2. Enter your username and password to access your dashboard.
3. Navigate to the Orders section to view active and past orders, including real-time status updates and estimated delivery dates.

Contact Customer Service for Personalized Support

• Call our expert support team at the number listed on our Contact page.
• Email [e-mail] with your order number and inquiry.
• Our team will provide prompt, detailed updates on your order’s progress or delivery timeline.

Order Status Updates and Notifications

Matter sends email notifications for important milestones, such as order confirmation, shipment, and delivery scheduling. Be sure to check your inbox (and spam folder) regularly. For any concerns about updates, our customer service remains ready to assist with real-time information.

Summary: Reliable Updates for Your Flooring Orders

To check your order status or delivery time, use your Matter account dashboard or reach out to our customer care team for tailored support. Stay assured—our commitment is to keep you informed, delivering quality flooring solutions with transparency and professionalism every step of the way.