How to Track Your Shipment

Knowing when your commercial flooring arrives is essential for project planning. At Matter, we ensure the shipping process is transparent and efficient. This article guides you through tracking your flooring shipment, helping you stay updated on delivery timelines and proactively manage your installation. Whether you’re awaiting a quote order or a custom surface, you’ll find answers here.

Where to Find Your Tracking Number

Once your order ships, Matter sends you an email confirmation containing your shipment tracking number. This email is sent to the address provided during ordering. If you do not see it, please check your spam folder or reach out to our Customer Service team for assistance.

How to Track Your Flooring Shipment

1. Locate your tracking number in the shipping confirmation email from Matter.
2. Click the tracking link or visit the carrier’s website directly (links are usually provided in the email).
3. Enter your tracking number into the carrier’s tracking search bar.
4. Monitor updates for real-time information regarding estimated delivery and shipment status.

Who to Contact for Shipment Updates

If you have questions or encounter issues tracking your shipment, Matter’s Customer Service team is ready to help. Please have your order number or tracking number handy. Reach out via our website chat, email, or phone for the most efficient support tailored to your flooring project needs.

Conclusion: Stay Informed, Stay on Schedule

Timely updates on your flooring delivery help streamline your project and avoid delays. By following the tracking process and reaching out when needed, Matter ensures you stay confident and informed every step of the way. For any further questions, our team is committed to supporting your commercial flooring journey.