Changing or Cancelling an Order

At Matter, we understand that flooring needs can sometimes change after you’ve placed an order. Whether it’s adjusting a product selection or cancelling completely, our streamlined process aims to minimize disruption to your project. This article provides a clear overview of how you can change or cancel your commercial flooring order, ensuring you receive the service you expect.

Requesting an Order Change or Cancellation

If you need to update or cancel your flooring order, please contact your Matter representative as soon as possible. Early communication ensures better outcomes, especially since certain products are custom or made-to-order. Having your order number ready will help expedite the process.

Steps to Change or Cancel Your Order

1. Locate your order number and order details.
2. Contact your Matter representative by phone or email immediately.
3. Clearly specify if you wish to change item quantities, swap products, or cancel the order.
4. Our team will confirm eligibility for changes or cancellation based on your order stage.

Understanding Change and Cancellation Policies

Custom or special-order flooring products may be subject to restrictions or additional fees if changes or cancellations are requested after production begins. Orders fulfilled from stock can usually be updated or cancelled before shipping, but always check with your Matter representative for your specific order status.

After Submitting Your Request

Once your request is received, your Matter representative will confirm available options and next steps. You’ll receive clear communication regarding timelines, any applicable fees, and updated documentation if changes are processed or a cancellation is completed. We are committed to transparent service throughout the process.

Conclusion: Your Flooring Partner

At Matter, your satisfaction is our priority. If your project needs shift, reach out to your representative right away. We’ll collaborate to find the best solution for your business, ensuring quality service and minimal disruptions to your timeline. Thank you for choosing us for your commercial flooring needs.