Estimated Delivery Times

Understanding estimated delivery times is key to planning your commercial flooring project smoothly. At Matter, we prioritize transparency by providing clear timelines for each order. Whether you're seeking standard surface solutions or custom flooring, being informed on shipping and lead times helps align expectations and optimize project schedules. Read on to learn how delivery estimates are determined and what to expect with your order.

How Estimated Delivery Times Are Calculated

Matter calculates delivery times by considering several key factors: product availability, production lead times for custom orders, shipping method, and destination. We continuously update our inventory systems to give the most accurate delivery projections possible. Our team reviews each order to ensure you get a reliable timeframe for your flooring needs.

Where to Find Your Estimated Delivery Date

1. When requesting a quote through our website or speaking with your sales representative, you’ll receive an estimated delivery window based on your project specifics.
2. Once your order is placed, Matter will confirm the estimated delivery timeframe via email or your customer portal.
3. If you require ongoing updates, simply reach out to your designated account manager for the latest information.

Factors That Can Affect Delivery Times

• Custom or specialty products with extended production periods
• Large or bulk orders requiring special handling
• Shipping delays due to weather or supply chain disruption

What to Do If Your Order Is Delayed

If your flooring order experiences delays, our customer service team is here to assist. Contact us via your account manager, our website, or customer portal. We’ll provide updated information, work to resolve issues, and ensure you have the support needed to keep your project on track.

Conclusion: Stay Informed for Project Success

Accurate delivery time estimates make all the difference in completing your flooring project seamlessly. At Matter, we commit to proactive communication and timely updates, so your expectations are always aligned with your project timeline. For further questions, contact our support team or your dedicated account manager today.