How do I return an item?

Disclaimer: Not all products are returnable. Restocking fees will apply.

If you ordered through Matter Surfaces, please contact Customer Care for specific return instructions. If you ordered through your Flooring Solutions contact, please reach out to them directly. For more information, you can also review your product’s return policy.       

• Email Us: [e-mail] or your local Sales representative to review our return policies.
• Call Us: 1-800-628-7462

Customer Care is available Monday to Friday from 8 a.m. to 5 p.m., ET.