Online Account Information

• How do I create an account online?
• How do I reset my password?

General Questions

• Where can I find Matter Surfaces' showroom locations?
• How can I get in touch with your customer service team?

Custom Logo Matting and Flooring

• Can I order custom flooring designs or logo mats?
• What are the different Logo Mat options that you offer?
• What is your lead time on Logo Mats?

Product Inquires

• How do I find pricing?
• How do I choose the right product for my needs?
• How do I place an order for a specific product?
• How can I determine if a product is in stock?
• How do I track my shipment or get a status update?
• Can I order custom flooring designs or logo mats?

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Payment Options

• What are my payment options?

Samples

• How quickly can I expect to receive samples when I place a sample order?
• Can I place an order for a Sample?

Warranty and Claims

• How do I return an item?
• Why am I charged a restocking fee to return?
• What is your warranty policy?
• How do I clean Matter Surfaces' products?

About Us

• Why did Mats Inc. change its name to Matter Surfaces?
• What is Matter Surfaces?